Boston Applied Biologics Website Privacy Policy
Welcome to www.bostonbiologic.com (the “Site”), a website operated by Boston Applied Biologics, LLC (“BAB”, “Boston Applied Biologics”, “we”, “us”, or “our”). If you’re reading this, you know that our Site provides users with an opportunity to learn more). We know you are concerned about your privacy, so we developed this privacy policy (“Privacy Policy”) to explain how we collect, use, and disclose information from and/or about you, whether you are simply visiting our Site.
We take your privacy seriously, and we want you to know how we collect, use, share and protect your information. In addition to this privacy policy, users of the bostonbiologic.com’s site should consult the site terms of use as well as any product specific terms and conditions that apply. Policies specifically related to patient information (protected health information, or PHI) submitted through Complete Pain Care LLC’s patient portal can be reviewed here: HIPAA Notice of Privacy Practices
So we are clear about the terminology we are using, when we use the phrase “Personal Information” in this Privacy Policy, we mean contact information (e.g., name, address, email address, or telephone number) and any other non-public information that is used or intended to be used to personally identify an individual. When we use the phrase “Anonymous Information” in this Privacy Policy, we mean information that is neither used nor intended to be used to personally identify an individual.
Please read this policy carefully.
Boston Applied Biologic, LLC is a specialty medical practice (the “Service”) affiliated withComplete Pain Care LLC. The terms and conditions of use policy, and the privacy policy, identify what users of bostonbioligc.com (“Users”) can expect from this site, and what we expect from Users. By accessing any areas of this site, Users are deemed to have accepted our terms and conditions of use, and this privacy policy identified throughout bostonbiologic.com.
EU GDPR Notice.
Under this Policy, and unless the circumstances otherwise require, we will be what’s known under the General Data Protection Regulation (EU) 2016/679 (the “GDPR”) as the “controller” of the personal data you provide to us.
Children.
The Site is not directed to children and children are not eligible to use our Site. Protecting the privacy of children is very important to us. We do not collect or maintain Personal Information from people we actually know are under 18 years of age, and no part of our Site is designed to attract people under 18 years of age. When the Site does collect age information, and users identify themselves as under 18, we will take steps to remove that user’s Personal Information from our databases and to prevent the user from utilizing the Site. Additionally, if you are under 18, you may not purchase any Products.
How We Collect Information.
Personal Information. In general, the Personal Information we gather enables us to contact you or process your orders, to provide the Site and Products to you. We collect Personal Information that you submit to us voluntarily when you request information or register with us or order products. To create an “Account” with a user name, we require that you provide certain Personal Information, including your name and email address.
You are not required to have an Account to place an order. To place an order on the Site, we will require additional information from you, including your mailing address and phone number. All payments on the Site are processed by our service providers who collect your credit card information directly, and we will not have access to or see your credit card information as part of such transaction. We also collect other types of personal information that you provide to us voluntarily as you use the Site or if you contact us via a contact form, or e-mail regarding the medical information, the Site or Products.
- Information Collected by Our Servers.To make our Site more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.
- Log Files.As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, administer the Site, track users’ movements around the Site, gather demographic information about our user base as a whole, and better tailor our Site to our users’ needs. For example, some of the information may be collected so that when you visit the Site or again, it will recognize you and the information could then be used to serve advertisements and other information appropriate to your interests. Except as noted in this Privacy Policy, we do not link this automatically-collected data to Personal Information.
- Like many online services, we use cookies to collect information. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. See Cookies, Tracking and Internet-based Advertising below.
- Third Party Analytics. We use third-party tracking (Google Analytics) to track and analyze Anonymous Information from users of our Site. See Cookies, Tracking and Internet-based Advertising below.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. Except for authorized law enforcement investigations or other valid legal processes, we will not share any personally identifiable information we receive from you with any parties outside of BAB.
How We Disclose Information
- To third party vendors who help us provide the Site or fulfil the orders that you entered, including vendors that process purchases for us;
- To third parties to whom you ask us to send Personal Information;
- To a parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, “Affiliates”), in the event we have such Affiliates in the future, in which case we will require our Affiliates to honor this Privacy Policy.
- If we believe in good faith that such disclosure is necessary to (i) respond to your contact form, (ii) resolve disputes, investigate problems, or enforce our Terms of Use; (iii) comply with relevant laws or to respond to requests from law enforcement or other government officials relating to investigations or alleged illegal activity, in which case we can (and you authorize us to) disclose Personal Information without subpoenas or warrants served on us; or (iv) protect and defend our rights or property or the rights and property of you or third parties.
Some aspects of our Site may enable you to post content to social networking services (SNSs) such as Facebook or Twitter. If you choose to do this, we will provide information to such SNSs in accordance with your elections. You acknowledge and agree that you are solely responsible for your use of those websites and that it is your responsibility to review the terms of use and privacy policy of the third party provider of such SNSs. We will not be responsible or liable for: (i) the availability or accuracy of such SNSs; (ii) the content, products or services on or availability of such SNSs; or (iii) your use of any such SNSs.
Updating and Controlling Your Information
If you have an Account with us, you may update certain of your Personal Information on our Site. You may also email us at compliance@bostonbiologic.com. You may request deletion of your Personal Information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete Personal Information, it will be deleted from the active database, but may remain in our archives and we may also retain Anonymous Information about your use of our Site and purchase of Products. Once we disclose some of your Personal Information to third parties, we cannot access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures.
Your Data Privacy Rights
Accessing your Personal Data
You may request access at any time to a copy of the personal data we hold about you. Any such request should be submitted to us in writing and sent to compliance@bostonbiologic.com. We will need to verify your identity in such circumstances and may request more information or clarifications from you if needed to help us locate and provide you with the personal data requested. There is usually no charge applied to access your personal data (or to exercise any of the other rights). However, if your request is clearly unfounded, repetitive, or excessive, we may charge a reasonable fee. Alternatively, we may refuse to comply with your request in these circumstances.
Right of Restriction
You may restrict us from processing your personal data in any of the following circumstances:
- You have contested the accuracy of the personal data we hold on record in relation to you or for a period of time to enable us to verify the accuracy of the personal data;
- The processing of your personal data is unlawful and you request the restriction of the use of personal data instead of its erasure;
- We no longer require your personal data for the purpose of processing but you require this data for the establishment, exercise, or defense of legal claims; or
- Where you have contested the processing pending the verification of our legitimate grounds.
Corrections or Erasure (Right to Rectification and Right to Be Forgotten)
If we hold personal data concerning you which are no longer necessary for the purposes for which they were collected or if you withdraw consent for us to process your personal data, you can request the deletion of this personal data. This right, however, will not apply where we are required to process personal data in order to comply with a legal obligation or where the processing of this information is carried out for reasons of public interest in the area of public health. If the personal information we hold about you is inaccurate, you may request to have your personal information updated and corrected. To do so at any time, please contact us by email at compliance@bostonbiologic.com.
Your Right to Object
You have the right to object to the processing of your personal data at any time:
- For direct marketing purposes
- For profiling, to the extent, it relates to direct marketing
- Where we process your personal data for the purposes of legitimate interests pursued by us, except where we can demonstrate compelling legitimate grounds for this processing which would override your interests, rights, and freedoms or in connection with the enforcement or defense of a legal claim
To exercise your right to object at any time, please email compliance@bostonbiologic.com. Should this occur, we will no longer process your personal data for these purposes unless doing so is justified by a compelling legitimate ground as described above. For more information about our marketing practices, please see the Marketing Communications section below.
Data Portability
Where we process your personal data by automated means (i.e., not on paper) and this processing is based on your consent or required for the performance of a contract between us, you have the right to request from us a copy of your personal data in a structured, commonly used machine-readable format and, where technically feasible, to request that we transmit your personal data in this format to another controller.
Profiling
Profiling is an automated form of processing of personal data often used to analyze or predict the personal aspects of an individual person. This could relate to a person’s performance at work, economic situation, health, personal preferences, reliability, behavior, location, or movements. An example of this would be where a bank uses an automated credit scoring system to assess and reject a loan application.
You have the right to be informed if your personal data will be subject to automated decision making, including profiling. You also have the right not to be subject to a decision based solely on the automated process, including profiling, where that decision impacts on your legal rights. There are some exceptions to this rule, where, for example, the decision is necessary for connection with the performance of a contract between us, is authorized by law, or where you have given your explicit consent to this automated processing. In this case, however, we do not engage in profiling or automated processing for profiling purposes.
GDPR Personal Rights Notice
European Economic Area (EEA) or Switzerland residents are entitled to the rights under Chapter III of the EU General Data Protection Regulation or Section 2 of the Swiss Federal Act on Data Protection with respect to the processing of personal data, which includes the right to access, rectify and request erasure of personal data. Please contact us atcompliance@bostonbiologic.comwith your request. In order to verify your identity, we may require you to provide us with personal information prior to accessing any records containing information about you.
Cookies, Tracking and Internet-based Advertising
This website works with third-party products or services (“Service Providers”). These include Google, Facebook, and other Service Providers who help us track and analyze visitor activity on the website, measure the effectiveness of our advertising efforts, and support the optimization of our digital marketing campaigns.
The website uses “cookies,” tracking pixels and related technologies. These can be set by us or by our Service Providers.Cookies are small data files that online services can store on, and retrieve from, a user’s computer or mobile device through the user’s web browser. The information is stored and retrievable either for the duration of a website visit (known as “session cookies”), or until some later point in time set by the website setting the cookie (known as “persistent cookies”).
Examples of information we and our Service Providers collect include how often someone visits this website and what they do while on the website. We and our Service Providers use this information in the aggregate to understand how our visitors as a group use different resources and to help us improve our website. We and our Service Providers also collect information about the activity of individual website users. This information may be used to direct our advertisements and/or informational content to website users when they visit other websites.
Most internet browsers accept cookies by default, but you can modify your browser preferences to block or restrict cookies if you do not want your web browsing activity tracked. There are a variety of tools publicly available to manage cookies and similar technologies that collect information related to your use of the website. Learn more from (i) the FTC or (ii) the Digital Advertising Alliance opt-out page, which allows users to opt out from receiving interest-based advertising.
You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking here.
You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Site though your access to some functionality and areas may be restricted. You can refuse cookies through your web browser controls. Different browsers make different controls available to you, you should visit your browser’s help menu for more information. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser.
If you use more devices and/or browsers, you will need to disable cookies on each device and on each browser separately. Find out how to manage and disable cookies on popular browsers:
We are not responsible for the effectiveness or compliance of third party opt-out mechanisms or programs. Please note that if you delete your cookies or upgrade your browser after having opted out, you will need to opt out again. Further, if you use multiple browsers or devices you will need to opt out on each browser or device. You can access the information on this website without enabling cookies in your browser, but disabling cookies may result in a diminished ability to take advantage of the services and related informational content on the website.
We use web analytics and tag management services and tools provided by Google and other third parties to collect certain information relating to your use of this website. You can find out more about how Google uses data when you visit our website by visiting “How Google uses data when you use our partners’ sites or apps.”
We deploy the Facebook Pixel on this website. The Facebook Pixel may enable Facebook to match website visitors with their Facebook User Accounts. You can find out more about how Facebook uses data from our website by visiting “What kinds of information do we collect? Information from partners”.
This website uses Google’s reCAPTCHA service to protect against spam and other automated abuse by identifying activity from an automated program such as a “bot.” reCAPTCHA analyzes the behavior of website visitors as soon as the website visit begins. The data collected during this analysis, which takes place in the background, is sent to Google’s servers. The use of the reCAPTCHA service and the treatment of any information collected through the service, such as IP address, date, time, language, screen size and resolution, and mouse movements while on the page, are subject to Google’s applicable privacy policy and terms of use, as noted in the boxes where you are asked to confirm that “I’m not a robot” when submitting a form.
Our Service Providers may acquire additional information about your activity on our website, including pages you visit, access times, visit duration, how you arrived at our website and your IP address. An IP address is a number that identifies a device connected to the Internet. For most devices, the IP address changes on at least a weekly basis. Our Service Providers may also acquire device identifiers and specific information about the browser you use. In some cases, this informationmay be unique to you.
Types of cookie | Who serves these cookies | More information |
Strictly necessary cookies: these cookies are strictly necessary to provide you with services available through our Site and to use some of its features, such as access to secure areas. | BAB tawk.to, Inc | Because these cookies are strictly necessary to deliver the Site to you, you cannot refuse them. |
Analytics cookies: these cookies collect information that is used in aggregate form to help us understand how our Site is being used or how effective marketing campaigns are, or to help us customize our Site for you. | BAB Google Analytics | We use Google Analytics to better understand website visitors and your use of our Site. For further details, please see Google Analytics’ Cookies Policy |
Functionality or performance cookies: these cookies are needed to provide the performance and functionality of our site and monitor system availability, stability, and error reporting. | BAB Google Analytics | Information about cookies used by Google Analytics be found here. |
How We Use This Information
We use the information you provide to fulfill online requests, process credit card information and respond to customer service inquiries, or in other ways as required by law. We may use your information to:
- Help us improve the services we offer
- Personalize your experience and inform you about the treatments/services in which you have indicated an interest
- Tailor digital advertisements on third-party websites based on your interactions on our website
- Improve our website offerings and send you information and updates
- Respond to your questions and requests and improve customer service
- Administer a promotion, survey or other site feature
- Communicate changes to our Privacy Policy or terms of use
We may also use your Personal Information to create Anonymous Information records by excluding information that makes the information personally identifiable to you. We will communicate with you primarily in the form of telephone calls or emails.
If you filled out a contact form, we may disclose certain Personal Information to our internal staff or medical staff in order to respond to you. All your personal or medical information that you disclose to us will be protected by HIPAA. To see our HIPAA Notice of Privacy Practices click here. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry. In some cases, third parties contracted by us may have access to your information to perform a specific task, for example, to send you an e-newsletter.
.The email functionality on our site does not provide a completely secure and confidential means of communication. It’s possible that your email communication may be accessed or viewed by another Internet user while in transit to us. If you wish to keep your communication private, do not use our email. You may decide at some point that you no longer wish to receive communications from our site. To stop receiving communications, send an email message to compliance@bostonbiologic.comor send regular mail to the following postal address: Boston Applied Biologics, 600 Worcester Rd, Ste 301 Framingham MA 01702.
Users in the European Economic Area (EEA) and Switzerland
EEA or Switzerland residents are entitled to the rights under Chapter III of the EU General Data Protection Regulation or Section 2 of the Swiss Federal Act on Data Protection with respect to the processing of personal data, which includes the right to access, rectify and request erasure of personal data. Please contact us at compliance@bostonbiologic.comwith your request. In order to verify your identity, we may require you to provide us with personal information prior to accessing any records containing information about you.
Third-Party Vendors/ Content Providers
We share information with third parties, including as required by law or in order to provide the services requested. We engage reputable third-party vendors to help us manage this website, provide content and information, and interact better with our patients and visitors.In each case, we will ensure that these third parties have agreed not to use or disclose your personal information except to help us provide the services.
Except as noted above for newsletters and surveys, wedoenot provide any third-party access to your IP address and email address. We may provide third parties with aggregate statistics about our visitors, traffic patterns and related site information. These data reflect site-usage patterns gathered during visits to our website each month, but they do not contain behavioral or identifying information about any individual member unless that member has given us permission to share that information.
This Privacy Policy addresses our use and disclosure of information we collect from and/or about you on the Site. If you disclose information to others, including payment processors, different rules may apply to their use or disclosure of the information you disclose to them. The use and disclosure restrictions contained in this Privacy Policy will not apply to any third party. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable.
The Site may contain links to other websites that are not owned or controlled by us, including our partner sites. We have no control over, do not review and are not responsible for the privacy policies of or content displayed on such other websites. When you click on such a link, you will leave our Site and go to another site. During this process, another entity may collect Personal Information or Anonymous Information from you. The Site may also contain links to other websites controlled by us but which operates under different privacy policies. Please review the privacy policy of any new website you visit.
Transfer in the Event of Sale or Change of Control
If the ownership of our business changes or we need to transfer assets relating to this website to a third party, we may transfer your personal information to the new owner. Your information would remain subject to the promises made in the applicable Website Privacy Policy unless you specify otherwise.
Updates and Changes to this Privacy Policy
This Privacy Policy is subject to revision from time to time on a going-forward basis. We will post any revised version of the Privacy Policy on this page. If we make any material changes to it, we will also send you notice to the last email address you have provided to us. Continued use of our Site or ordering Products following notice of such changes will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.
Contact information
Compliance Officer
Boston Applied Biologics
600 Worcester Rd, Ste 301
Framingham, MA 01702
If you’ve contacted the website about a privacy-related concern and you do not believe your problem has been addressed, you may file a complaint by calling the confidential compliance extension at Boston Applied Biologics 508-231-5700 extension 422 or by emailing compliance@bostonbiologic.com .
This Policy was last revised: Jan 2, 2025.